In this difficult historical moment that we are living, Rive del Salento offers a Cancellation Guarantee for Covid-19, which protects the customer and his travel companions in the event that he is forced to cancel his stay in the previous 30 days before check-in.

This Guarantee provides a voucher for an equal amount as the paid one for the reservation.


Cancellation Terms & Conditions for Covid-19:

  • applicable for national lockdown, in the municipality or in the customer residence area; the personal data of all customers must be correctly entered at the time of booking, in the specific form of the participants' personal data.

 

  • applicable for local lockdown concerning the area in which the booked structure is located which sanctions the closure of the municipal territory or of a specific area, limiting its free circulation and thus decreeing the objective impossibility for the customer to reach it to carry out his living room.

 

  • applicable for covid-19 infection (ascertained by reports with potential results) that directly affects the customer or a travel companion.


All types of measures not listed above are excluded from this guarantee, including for example following ones:

  • mandatory quarantine of the customer upon his arrival in Italy and / or upon his return, even if imposed by the competent authorities;
  • red zones and restrictions in the area where the airport and / or arrival and / or departure station is located;
  • closure of the airport and / or station of arrival and / or departure;
  • cancellation / delays / postponement of booked flights;
  • cancellation of events and / or any activity that are the reason for the holiday;
  • customer's fear of traveling / personal reasons;
  • causes not related to the Covid-19 health emergency;
  • unofficial restrictions and containment measures not issued by competent authorities.
     

With this guarantee, the customer who cancels due to one of the four restrictive measures covered by the coverage has the right to receive a Voucher of the paid amount. This voucher can be used by 15/03/2022 for a stay by 31.12.2022 on the same property, if available.

Once the new Voucher has been used, it will not be possible to change the dates of the stay and the general terms and conditions will apply.


We are confident that the situation will improve in following months, but we also recognize that it is not possible to make predictions. Whatever the future holds, holiday safety remains a priority for us.

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Guaranteed selection

All our properties have been selected and personally visited.

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Our team is available 7 days a week for targeted advice.

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A local manager is available during the holiday.

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 Agenzia Immobiliare SDM di Mariantonietta Leone, Viale della Libertà 47 - 73100 Lecce - Italia, C.f. LNEMNT76B53L011V - Rea CCIAA di Lecce n° 297158 - Ruolo Mediatori 2011000126