Terms & Conditions

 

In the following general conditions the user can view all the rules governing the relationships that exist:

1) between SDM Real Estate Agency and owner of the properties;

2) between SDM Real Estate Agency and tourist-guest;

3) between tourist/guest and owners of properties.

 

GENERAL CONDITIONS OF RESERVATION AND RENTAL OF PROPERTY FOR TOURIST PURPOSE

 

The real-estate agency SDM of Leone Mariantonietta based in Lecce in Viale della Libertà 47, Vat n° 04506500752 and tax n° LNEMNT76B53LO11V, carries out the activity of real estate brokerage and tourism promotion for the rent of properties, that owners intend to offer to customers (tourists-guests).

 

Rive del Salento, brand of the SDM Real Estate Agency, is authorized by the owners to provide the following services:

 

  • Advertising the property on www.rivedelsalento.it and on other websites and platforms, which offer holiday proposals and on any other appropriate mean of communication;
  • Managing reservations of the properties on behalf and interest of the owner. Welcome, check-in and check-out, collection of the balance, or other extra costs/services are entirely under the responsibility of the owner.
  • Cleaning and problem solving operations are carried out directly by the owners or his representatives.

 

GENERAL CONDITIONS OF RESERVATION 

 

  1. The reservation is confirmed only if the owner receives the advance payment.
  2. In case of non-payment by the Customer of the deposits or the balance, the holiday will be considered cancelled and the Agency will keep the deposit.
  3. Cancellation of the reservation by the customer:

    a) In the event that the cancellation is received by the Agency before 20 days prior to arrival, the Customer will fully lose any and all paid sums up to that moment.

    b) If the cancellation occurs within a period of less than 20 days before arrival, the customer, in addition to losing the paid deposit, must pay also an extra 15% as cancellation costs.

 

GENERAL CONDITIONS OF RENTAL

4. The rental relationship is between the customer and the owner of the property. It follows that the agency remains extraneous to this rental relationship, because it offers only mediation tourist services.

5. The Customer expressly excludes any other and different use of the property, than that of temporary housing.

6. At Check-in, the Customer is required to:

a) Present the booking confirmation made with the Agency.

b) Make sure that the property matches the photos and generic descriptions, published by the Agency.

c) Declare the exact number of persons who will occupy the property, providing for each an ID Card, exempting the owner from any responsibility. The number of guest may no be higher than the number of guests as shown in the description of the property.

d) Sign the Lease Agreement for tourism purposes.

e) Pay to the Owner or his delegate the amounts of the balance, the damage deposit, the costs of final cleaning, the tourist tax.

7. With the pick-up of the keys of the property, the Customer will become the guardian of the property and furnishings, systems and equipment. He will occupy the property with the diligence of a good father/mother, making himself responsible for any caused damage, also on behalf of all those who stay in the property during the stay.

8. The property is delivered clean and in perfect order. The owner is solely responsible for ordinary and extraordinary maintenance of the property, of furnishings and equipment. Therefore, the Customer cannot intervene in case of failures to the systems (water, electricity, irrigation, pool purification, etc ...), but limit himself to informing the owner or his delegate, who will solve the problem as soon as possible.

9. The Owner or his delegate reserve the right of access, in agreement with the Customer, in order to carry out routine maintenance of the property, furnishings, systems, equipment and green spaces.

10. At the end of the stay, the Customer must return the property with the kitchenette clean and must remove the rubbish; otherwise he must pay or compensate the costs for this extra cleaning with the return of the damage deposit. If not included in the booking price, the customer must pay the utility costs (gas, electricity, water, etc.), based on the actual consumption at check-out.

11. If the owner is unable to guarantee the rental in the booked period, the Agency is responsible to find another equivalent or higher property in according with the client.

12. For any controversy, the Court of Lecce will have the exclusive and conventional jurisdiction.

Subscribe to our Newsletter

Stay updated on our offers and promotions. Sign up now by filling in the box below.

La mia Newsletter

 Agenzia Immobiliare SDM di Mariantonietta Leone, Viale della Libertà 47 - 73100 Lecce - Italia, C.f. LNEMNT76B53L011V - Rea CCIAA di Lecce n° 297158 - Ruolo Mediatori 2011000126